This in-house training course on Conflict Resolution is tailored for managers and team leaders in the manufacturing sector, equipping them with the practical tools to manage and resolve workplace conflict constructively.In high-pressure environments, unresolved conflict can damage productivity, morale, and safety. This half-day session helps participants identify conflict types, understand root causes, and apply proven resolution strategies specific to manufacturing settings. The course covers:
Common causes of conflict in in production environments
Tools like active listening, negotiation, and mediation
Legal and cultural frameworks, including the role of the CCMA
Hands-on role-play and real-world case studies
Participants will walk away with the confidence and techniques to turn conflict into collaboration, strengthening teams and driving results in a dynamic industrial setting.